Frequently Asked Questions
Everything you need to know about your new favorite footwear.
Are TWOOBS footwear vegan and animal-friendly?
Absolutely. We are 100% vegan-friendly and PETA-approved. We use high-quality synthetic materials and recycled components to ensure no animals are harmed in the making of your shoes.
How do I find my perfect fit?
Our sandals generally run true to size. If you are between sizes, we recommend sizing up for the best comfort. Check our detailed Size Guide on each product page for specific measurements.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free, while returns for a refund may incur a small shipping fee depending on your location.
How should I clean my TWOOBS?
Most of our styles are water-friendly! You can gently hand-wash them with cold water and a mild detergent. Avoid machine washing or drying them in direct sunlight to maintain the integrity of the materials.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and various 'Buy Now, Pay Later' services like Afterpay and Klarna to make your shopping experience seamless.